Shipping policy
This shipping policy applies to orders within the United States, specifically within the lower 48 states and Washington, D.C. It is designed to ensure you are fully aware of our shipping procedures and policies. By ordering from Night Section, you agree to the policies detailed below.
Key Information:
- Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
- Handling Time: 2-3 business days (Monday to Friday)
- Delivery Time: 5-10 business days (Monday to Friday)
- Shipping Cost: Free shipping for all orders within the USA
- Shipping Providers: USPS, UPS, DHL, OSM
- Shipping Region: United States, within the lower 48 states and Washington, D.C.
Excluded Regions: We currently do not ship to Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific.
This shipping policy is part of our Terms and Conditions (“Terms”) and should be read alongside the main Terms.
Order Confirmation
After placing your order, you’ll receive a confirmation email indicating we’ve received your order and pre-authorized your payment. We will begin processing the order immediately. All orders are typically processed and shipped within 2-3 business days. Please allow 5-10 business days for delivery.
Order Shipment
You will receive tracking information via email within 24 hours after your order has been shipped. If you do not receive tracking information within 3 business days of shipment, please contact us at support@nightsection.com. The Shipping Address
- Change of Address: If you need to change your delivery address, please contact us within 24 hours of placing your order at support@nightsection.com or call us at +1(786) 767-5428. Once the order is in transit, we cannot change the address.
- Wrong Address: If an incorrect address is provided and the product is returned to our store, you will be responsible for any additional shipping costs incurred for re-delivery.
Cancellations
You may cancel your order at any time before it has been dispatched. If your order has already been dispatched, please refer to our refund policy for further instructions. Contact us at support@nightsection.com or +1(786) 767-5428 to cancel your order.
Parcels Damaged in Transit
If your parcel arrives damaged, please reject the delivery if possible and contact our customer service team immediately. If the package was delivered while you were not present, please reach out to us at support@nightsection.com for assistance with the next steps.
Order Tracking
Once your order has been shipped, you will receive a tracking number that allows you to monitor the progress of your package. If you have any questions regarding your shipment, please contact our support team.
Delayed Orders
If your order does not arrive within the expected delivery window (typically 13 days max, including handling), please wait an additional 3 days for potential delays due to weather, carrier issues, or other unforeseen circumstances.
If your order still hasn't arrived by then, contact us with your order number at support@nightsection.com or call+1(786) 767-5428 for assistance.
Handling Unexpected Delays
While we strive to meet our stated delivery times, unexpected delays can occasionally occur due to circumstances beyond our control (such as severe weather, natural disasters, or issues with shipping carriers). If such a delay occurs, we will notify you as soon as possible and provide updated delivery information. We will work closely with our shipping partners to resolve any issues and get your order to you as quickly as possible.
Taxes
While we are registered to collect sales tax in Wyoming, we are not currently collecting taxes as we have not yet met the state’s economic threshold. When applicable, sales tax will be calculated at checkout for Wyoming orders.
Customer Support
Business Name: Night Section
Business Address: 50 Haverstock Crescent, Brampton, ON, L7A 4E1, Canada
Phone: +1(786) 767-5428
Email: support@nightsection.com
Live Chat Support: Available 24/7
Email Support: Responses within 1 business day (9:00 AM to 5:00 PM EST)
Business Hours: 9:00 AM to 5:00 PM (GMT-05:00), Eastern Standard Time (New York)